Feedback from previous guests about their experience.
60%
liked the hotel and would stay again
Central location
Clean rooms
Limited dining options
Unreliable Wi-Fi
6.0/10
Guest rating
Rooms
6.6
Location
7.8
Service
5.8
Dining
5.0
Guest reviews
6.0/10
based on 5 reviews
5.4
5.4/10 based on 37 reviews
Bill
United Kingdom,
June
2024
8.0/10
I was thrilled with the hotel's central location, making it convenient to explore the city. The rooms were spacious and clean, although the Wi-Fi was unreliable at times. The staff provided excellent service, particularly when addressing issues promptly. However, the dining options were limited, and improvements are needed in this aspect.
Rooms
8.0
The rooms were spacious and clean, allowing me to relax comfortably.
Service
9.0
The staff went above and beyond to assist me during my stay.
Location
9.0
The hotel's central location made it easy to navigate around the city.
Dining
6.0
The dining options were limited, and there is room for improvement in this area.
Facilities
8.0
The facilities provided added convenience to my stay.
Central location
Limited dining options
Darren
United Kingdom,
February
2024
5.4/10
My stay at the hotel had its ups and downs. The rooms were spacious with a balcony, but cleanliness was just ok. The staff made it the worst experience, although the room size was good, cleanliness not top-notch, and there was a cockroach in my room.
Rooms
6.0
The room size was good, but cleanliness could be better. Found a cockroach in my room.
Service
5.0
The staff seemed to struggle late at night, with people shouting in the corridors. They did try their best to solve the problem and moved us to another room after our 3rd room change in 2 days.
Location
7.0
The hotel is quite central and close to the walking street. It caters more to middle eastern travelers and is a bit far from shopping but within walking distance to the beach.
Dining
5.0
The food options need improvement, limited choices focusing on Asian selection. The dining experience was fair but could be better.
Facilities
5.0
The facilities were average. Overall, there is room for improvement.
Spacious rooms
Poor cleanliness
Paul
United Kingdom,
January
2024
7.2/10
The hotel is conveniently situated within walking distance to Bali Hai Bay, offering spacious and decently furnished rooms. The service was friendly and mature. However, the dining options need improvement, and the Wi-Fi service was unreliable. The location is perfect for exploring the beach and walking street.
Rooms
8.0
The rooms were spacious and well-equipped with basic amenities.
Service
7.0
The service provided was friendly and mature.
Location
9.0
The hotel is conveniently located within walking distance to Bali Hai Bay and the walking street.
Dining
5.0
The dining options need improvement with limited choices.
Facilities
7.0
The hotel offers standard facilities for a comfortable stay.
Karen
United Kingdom,
June
2023
5.0/10
I had a bit of a mixed experience at this hotel. The room size was good, the staff were not the most helpful, and cleanliness wasn't perfect, with a small issue of a cockroach in the restroom. However, the presence of a mini fridge and a safe deposit box, as well as a fancy bathroom and a large bedroom, added some positive points to my stay.
Rooms
6.0
The room size was good, but cleanliness was not perfect. I even encountered a cockroach in my room, especially in the restroom. The presence of a mini fridge, a safe deposit box, a fancy bathroom, and a large bedroom helped lessen the inconvenience.
Service
5.0
The staff couldn't rectify the problem efficiently and only moved us to another room. Both the room service and receptionist were unhelpful. The Wi-Fi was consistently turned off, causing some frustration during my stay.
Location
7.0
The location seemed to be catered more towards middle eastern travelers, although it was quite central and close to popular areas like the walking street. I appreciated the gesture from the hotel management in trying to upgrade our room after some issues occurred.
Dining
5.0
The dining experience definitely needs improvement. The hotel offers limited food choices, mostly focusing on Asian selections, which detracts from the overall dining experience.
Facilities
5.0
The facilities, overall, were average. There is room for improvement, especially in terms of service and dining options. The hotel could benefit from better maintenance and more diverse amenities.
Spacious rooms
Unhelpful staff
Chris
United Kingdom,
June
2023
5.0/10
I had a mixed experience at this hotel. The room conditions were not great, with some issues like a smelly bathroom and even a cockroach in our room, but the staff tried their best to help us. The location was convenient, and the hotel offered to upgrade our room to make up for the inconveniences. The dining options were below expectations, but the facilities were decent overall.
Rooms
5.0
Although we faced problems with the room conditions, the size was good, and we had to change rooms twice in two days.
Service
5.0
The staff seemed to struggle with communication and understanding, but they made efforts to assist us during our stay.
Location
7.0
The location was convenient, catering to middle eastern travelers and within walking distance to the beach. The hotel even offered to upgrade our room the next day as an apology.
Dining
5.0
The dining experience left much to be desired with limited food choices that did not meet expectations.
Facilities
6.0
The hotel's facilities were satisfactory, but there is room for improvement.